Filters
Close

Quality Service Definition

In this Quality Service Definition online training course you will be introduced to the concept of quality service. The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.
SKU: P4719EN
$19.00
Want more seats or to run a course on your LMS? See the "Contact Us" area at the bottom of the page. PRICE BREAKS - The more you buy, the more you save.
Quantity100+500+
Price$14.25$9.50

In this Quality Service Definition online training course you will be introduced to the concept of quality service. The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.

Course Learning Objectives

By taking this online Quality Service Definition course, the user will learn to:

  • Understand the importance of quality service
  • Describe the difference between internal and external customers
  • Explain the principles of quality service
  • Detail how to implement these principles into your dealings with customers and coworkers
  • Develop a culture of quality service within your organization
  • State the benefits of providing quality service to your customers

Course Outline

This online Quality Service Definition course is made up of the following sections:

  1. Importance of Quality Service
  2. Principles of Quality Service
  3. Culture of Quality Service
  4. Benefits of Quality Service

Course Audience

This Quality Service Definition online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

In this Quality Service Definition online training course you will be introduced to the concept of quality service. The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.

Course Learning Objectives

By taking this online Quality Service Definition course, the user will learn to:

  • Understand the importance of quality service
  • Describe the difference between internal and external customers
  • Explain the principles of quality service
  • Detail how to implement these principles into your dealings with customers and coworkers
  • Develop a culture of quality service within your organization
  • State the benefits of providing quality service to your customers

Course Outline

This online Quality Service Definition course is made up of the following sections:

  1. Importance of Quality Service
  2. Principles of Quality Service
  3. Culture of Quality Service
  4. Benefits of Quality Service

Course Audience

This Quality Service Definition online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio, Video
Module Number(s)40326EN
Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio, Video
Module Number(s)40326EN
Customers who bought this item also bought

Empowerment

In this Empowerment online training course, you will develop the ability to take responsibility and exercise authority in making fast decisions. This course will assist you in understanding how empowerment leads to better customer service, improve your decision making skills and identify how to create a culture of empowerment in your workplace.
From $9.50

Customers and Their Decisions

This Customers and Their Decisions online training course will explain the concept of internal and external customers, highlight the importance of treating relationships within your organization as provider/customer relationships, and detail the importance of adding a personal touch to your relationships with your customers. This course will demonstrate what motivates your customers and co-workers, which will, in turn, enhance your relationships with them.
From $9.50

Understanding Customer Interaction

This Understanding Customer Interaction online training course will help you be prepared to handle just about any customer service situation you encounter and how to put your customers at ease by providing exceptional service. This course explores the concepts of service points and flash points and the learning model of conscious competence.
From $9.50

Exceeding Customer Expectations

This Exceeding Customer Expectations online training course will help you better understand the mind of the customer and gain an appreciation for being part of a team that provides outstanding customer service. This course will explain the process that determines customer expectations, describes how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.
From $9.50

Feedback

This Feedback online training course will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts. This course will explore how to define the concept of feedback, determine the benefits of feedback, discuss the importance of being open and honest in the workplace, describe the various types of feedback, and illustrate how to implement feedback.
From $9.50