Filters
Close

Understanding Customer Interaction

Understanding Customer Interaction will help you be prepared to handle just about any customer service situation you encounter. You will also learn how to put your customers at ease by providing exceptional service.
SKU: P4721EN
$19.00

The purpose of this lesson is to develop the concepts of service points and flash points as they relate to customer service experiences, discuss customer comfort and how to create it, and detail the learning model of Conscious Competence.

The purpose of this lesson is to develop the concepts of service points and flash points as they relate to customer service experiences, discuss customer comfort and how to create it, and detail the learning model of Conscious Competence.

Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio
Course FeaturesVideo
Module Number(s)40328EN
Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio
Course FeaturesVideo
Module Number(s)40328EN
Customers who bought this item also bought

Empowerment

In this course on Empowerment you will develop the ability to take responsibility and exercise authority in making fast decisions.
$19.00

Quality Service Definition

In this session you will learn the importance, the principles, the culture, and the benefits of quality service.
$19.00

Customers and Their Decisions

This lesson will demonstrate what motivates your customers and co-workers, which will in turn enhance your relationships with them.
$19.00

Exceeding Customer Expectations

This lesson will help you better understand the mind of the customer and gain appreciation of being part of a team that provides outstanding customer service.
$19.00

Feedback

This lesson on Feedback will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts!
$19.00