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*Customer Service - The Complete 14 Module Program

This program provides the tools needed to be a successful service leader and achieve quality service in your organization. Click the Buy Now button to see volume pricing discounts!
From $19.50

Customers and Their Decisions

This lesson will demonstrate what motivates your customers and co-workers, which will in turn enhance your relationships with them.
$19.00

Effective Communication

In this lesson you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers.
$19.00

Effective Telephone Techniques

In Effective Telephone Techniques, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty.
$19.00

Employing the Strategy of Speed

This lesson explains SPEED, the SPEED mindset, the barriers to SPEED and the SPEED technique.
$19.00

Empowerment

In this course on Empowerment you will develop the ability to take responsibility and exercise authority in making fast decisions.
$19.00

Exceeding Customer Expectations

This lesson will help you better understand the mind of the customer and gain appreciation of being part of a team that provides outstanding customer service.
$19.00

Feedback

This lesson on Feedback will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts!
$19.00

Handling Complaints and Service Recovery

This lesson supplies the knowledge and the tools you will need to handle complaints and irate customers.
$19.00

Quality of Work

This lesson demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers.
$19.00

Quality Service Definition

In this session you will learn the importance, the principles, the culture, and the benefits of quality service.
$19.00

Service Attitude and Mindset

In this lesson you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service.
$19.00

Team Building

In this lesson you will learn how teamwork will help you deliver superior customer service.
$19.00

The Language of Positive Communication

This lesson shows how positive communication will help you feel better about yourself and make your interactions with colleagues and customers beneficial for all!
$19.00

Understanding Customer Interaction

Understanding Customer Interaction will help you be prepared to handle just about any customer service situation you encounter. You will also learn how to put your customers at ease by providing exceptional service.
$19.00