Effective Telephone Techniques
In Effective Telephone Techniques, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty.
In today’s business world, many of us spend a lot of our time conversing with our customers over the phone. Your voice and choice of words are all you have to make a good first impression. Make that first impression a positive one! The lesson will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.