In this lesson you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers.
The technique of effective questioning and listening dramatically demonstrates courtesy and respect for your customers. It helps you discover what your customers want and need. The information is vital if we want our customers to remain loyal to our business. This lesson introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open ended questions, and highlights how to remain focused on the customer.